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Help & Documentation
Everything you need to know about setting up and using AnswerMage AI.
Getting Started
How do I create my first chatbot?
How do I embed the widget on my website?
Can I test the bot before embedding it?
Does the widget work on any website platform?
Website Scraping
How does the scraper work?
What is the "Discover pages" feature?
Will re-scraping delete my existing indexed content?
What does the "Last Scrape Changes" panel show?
Does AnswerMage handle FAQ content on pages specially?
Will form fields on my site pollute the knowledge base?
How do I keep the bot's knowledge up to date?
Why did the scraper miss some pages?
What is the page limit?
Document Upload
What file types can I upload?
When should I use documents instead of scraping?
Is there a file size limit?
Can I delete a document?
Live Chat Handoff
How does live chat work?
How do agents set their availability?
What happens if no agents are available?
Can I set business hours?
What are canned responses?
Knowledge Base & Training
What are Knowledge Entries (Instant Answers)?
What are Content Gaps?
What is the AI Draft feature?
What is Promotable Feedback?
What is AI Question Generation?
What is the Knowledge Chunks viewer?
What is the Custom System Prompt?
Analytics & Feedback
What does the Analytics tab show?
How does visitor feedback work?
Can visitors rate live chat conversations?
What is the Top Questions report?
Can I dismiss irrelevant content gaps?
Team & Organisations
How do I invite team members?
What are the different roles?
Can I have multiple organisations?
What is the Audit Log?
Widget Customisation
How do I change the widget colours?
Can I add a logo to the widget?
What is the pre-chat form?
Can I change the widget position?
Can I change the bot's name and welcome message?
Does the bot link to the page it got the answer from?
When does the "New conversation" button appear?
Does the widget remember returning visitors?
What is a Shareable Chat Link?
What are Page-specific Triggers?
Can I pass a logged-in user's identity to the widget?
API & Integration
How does the API key work?
How do I rotate my API key?
What is the ask_stream endpoint?
What are Webhooks?
How do I cryptographically verify visitor identity?
3CX SMS Integration
What is the 3CX integration and what does it do?
What do I need before setting up the 3CX integration?
Step-by-step: connecting 3CX to AnswerMage
How does the SMS escalation flow work?
Can multiple agents receive the SMS at the same time?
Does an agent need the AnswerMage app or dashboard to respond?
What happens if no agents are available when an escalation happens?
Is the 3CX integration secure?
Can I test the connection without a real conversation?
What if my 3CX is self-hosted?
Slack Notifications
What does the Slack integration do?
How do I connect Slack to AnswerMage?
How do I choose which channel receives notifications?
Which plans include Slack notifications?
Can I test the Slack connection?
What if I want to reconnect to a different Slack workspace?
Billing & Plans
How does billing work?
What happens if I exceed my plan limits?
Can I cancel at any time?
What is included in each plan?
How Answers Work
How does the bot decide what answer to give?
Does the bot understand vague or short questions?
What are Business Facts and how do they work?
What sources does the bot search?
Security & Privacy
Is visitor conversation data stored?
How are API keys secured?
Does AnswerMage train on my data?
Identity Verification
What is identity verification and why does it matter?
Do I need identity verification if my site has no user accounts?
How does the HMAC signing work?
Step-by-step setup guide
What happens when identify() is called without an hmac?
How do I rotate the secret key?
Can a visitor forge their identity?
Can a visitor forge their identity in the widget?